Frequently Asked Questions


Reservations

Reservations of five nights or less will only be made six weeks before the requested check-in date.
For stays of five nights or less, we require a one-night deposit to hold your reservation.
For stays of six to 10 nights, we require a two-night deposit to hold your reservation.
For stays of 11 to 15 nights, we require a three-night deposit to hold your reservation.
For longer stays, please contact us for details.

Payments

Deposits can be paid in-person, by bank wire transfer, PayPal (you do not need a PayPal account), or can be paid by personal check if received at least one month in advance of your check-in date. Note that reservations are confirmed only after funds have cleared. Balance of payment is due in full at check-in and can be paid by cash, cashiers check, money order, or by major credit card. Personal checks are only accepted for stays of five nights are longer, provided that it is a drawn from an U.S. bank.

Check-in/Check-out
All guests are greeted upon arrival, regardless of arrival time. Please let us know what time you plan on arriving to the apartment at least one week before your check-in date. If you are flying in, it is helpful for us to know your flight details in case of flight number. Check-in is after 3PM, check-out is by 11AM.

Arriving from the Airport
If you are unfamiliar with NYC airports, please ask us for advice on getting here. We will happily give you directions for public transportation, advice on getting a NYC taxi through the taxi dispatch), or can help coordinate a car service pick-up.


Cancellation Policy
Nightly rate deposits are 100% refundable (minus any bank fees) in the event that we are able to re-book your entire reservation.

Children
We love children and happily welcome them into our home. We just ask that guests are considerate when letting children run in the apartment as it can be quite noisy for the neighbors below. We have new portable cribs with linens, a toddler inflatable bed, linens, and a highchair available upon request.

Parties & Gatherings

Parties or large gatherings are strictly prohibited. Anyone who does not respect this rule will be asked to leave.

Smoking Policy
Absolutely no smoking is permitted in the apartment or building. Anyone who does not respect this rule will be asked to leave.


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